The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education by Gillian Silver

Book Title: The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education

Publisher: The Lentz Leadership Institute

ISBN: 0982874049

Author: Gillian Silver

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Gillian Silver with The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education